Our Promise To You

Peter D James is an independent intermediary dealing with a panel of insurers chosen for their recognition of the benefits of dealing with a specialist insurance broker and their commitment to service.

Peter D James & Co Ltd are authorised and regulated by the Financial Services Authority (FSA). You can check this by viewing the FSA website at www.fsa.gov.uk/register or by contacting the FSA on 0845 6061234. Our permitted business is arranging general insurance contracts. We are licensed under the Consumer Credit Act and the Data Protection Act.

Committed To High Standards

We are committed to maintaining the high standards of professionalism set by the Financial Services Authority and to a programme of continuous training and development. We are determined to ensure that all staff are fully competent and qualified to deal with your insurance needs, as well as giving you a first class standard of service.

Policy wordings are under constant review to ensure that our clients benefit from the latest changes in legislation and the market place.

Complaints Procedure

If you have cause to complain, or you feel that we have not kept our promise, please write to the Managing Director at Peter D James. You will receive a reply with details of who will be dealing with you complaint. You will receive a full response to your complaint within eight weeks.

If your complaint is about your insurance or your insurer, write to the Chief Executive of the insurer named on your Certificate of Motor Insurance. When you do this, quote your policy number, as it will help to deal with your complaint as quickly as possible. They will acknowledge your complaint and advise you of their complaints handling procedure.

If, at any time you are not satisfied you may refer your complaint to:

Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London.
E14 9SF

Phone: 0845 080 1800

All of the above procedures do not affect your right to take legal action if necessary.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without and upper limit. Further information about compensation scheme arrangements is available from the FSCS or by visiting the FSCS website on www.fscs.org.uk.

Law Applicable to the Contract.

You and the Insurer concerned are free to choose the law applicable to this insurance contract. Unless agreed otherwise with you, this insurance is governed by English Law.